 04/06/09 |
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| CUSTOMER COMMENTS |
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In an effort to help you get to know us better, we periodically put out questionnaires to our customers asking them what prompted them to have us put in their water garden, how they like it, what they would change if they could, and their favorite part. |
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Here are some of their comments: |
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| Deciding Factor? "Friendly service, knowledge of ponds, years of experience." How do you feel about the work Swan's did for you? "I love my pond! It has met my expectations and the guys did a very good job on installation. Kevin was very particular about their work which I appreciated." What would you change... if anything? "Nothing...I'm Happy!" Favorite part? "all of it and watching everything grow----C.T. Olathe, KS | |
| Deciding Factor? "Liked design and filtering system" Service? "I am very satisfied with the pond design and construction." What would you change... " I would change nothing on the pond. " Favorite part: "...the waterfalls." G.R. Shawnee, Ks | |
| Deciding Factor? "Seeing your ponds, newsletter, and your sincere appreciation of mother nature." Service? "Exceeded expectations-more beautiful & natural looking than I imagined. Attention to detail spectacular! You have extremely hard working employees that appears to love their jobs. Would highly recommend your company! Favorite part? "Waterfalls, rock on the bottom, naturalization of different types and color of rock. J.Y. Olathe, Ks | |
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Deciding factor? "After talking to Kevin, I felt that I would be dealing with a company that knew what they were doing." Change? "I think we would've moved the pond further back." Favorite? "I love the pond and every feature of it. I enjoy it from the kitchen, dining room, laundry room, bedrooms, and the decks. Everywhere I am the pond is too. I enjoy the different birds sharing the stream at their bath time and seeing the tadpoles grow." E.H., Raymore, Mo |
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Deciding factor? "Overall level of experience, inclusiveness of plan (i.e. landscaping and water feature), workability, sample gardens. Service? "Our expectations were met and exceeded! Everyone was terrific to work with - patient and flexible as well as knowledgeable. The final result is truly fabulous. We have enjoyed it so much." Change? "Wouldn't change a thing!" Favorite? "We really love the whole package! I am partial to the waterfall." J.B., Shawnee Mission, Ks |
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| Deciding factor? "Diane & Kevin were knowledgeable, honest and gave a personal service touch. The work was conducted professionally and courteously. We are satisfied with the design & installation. Swan's exceeded our expectations in how the pond was designed and installed to blend into our backyard landscape." Change anything? "We would/should've contacted Swan's years ago given how we've enjoyed our pond over the last four months." Favorite? "The waterfalls is our favorite but the overall esthetic impact on our backyard would be a close second." R.S., Overland Park, Ks | |
| Deciding factor? "Returned our calls (other companies did not) and listened to us about what we wanted to do. Prompt and courteous." Service? "The guys did a beautiful, artistic job and worked very quickly. There was little disruption to the rest of the yard. They even helped put in the garden railroad structures." Change? "BIGGER!" Favorite? "Two favorite - the beautiful triple falls and how the whole pond integrates with the railroad." Future? "Build our second pond next Spring!" H.B., Overland Park, Ks | |
| Deciding factor? "Kevin's great presentation, your wonderful web site, and the beautiful pictures of your past projects." Service? "All of our expectations were exceeded. We have given your name and number to many friends. Kevin, Diane, and the crew bent over backwards to see our vision of the pond we wanted." Favorite? "Surprisingly, the stream is my favorite, & the waterfalls is my husband's favorite. Keep up the good work! You've helped make our little piece of the world a more beautiful place!" S.M., Overland Park, Ks | |
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Deciding factor? "Kevin sold his work. We didn't look at any more water garden co., we just knew we wanted one and felt your prices were good." Service? "Very satisfied! After putting in the water garden Kevin & his workers cleaned up every thing, didn't leave any mess. Kevin's wife is always so helpful to answer questions (she gives so much helpful info) love her newsletter. The water garden looks great!" C.B., Olathe, Ks |
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| Deciding factor? "Kevin seemed to be very knowledgeable, and I loved what he had done in his own backyard." Service? "Definitely have exceeded expectations. Follow-up with products, help, and information is outstanding." Favorite? "The pond itself--caring for the fish and plants has become an enjoyable new hobby." D.M., Olathe, Ks | |
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Swan's Water Gardens |
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(Family Owned and Operated Since 1994) |
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913-897-7926 or 1-888-594-7663 |
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E-mail: swans_watergardens@yahoo.com |
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